Remove your connected smart lock
You can disconnect your smart lock from Airbnb at any time. If you’re having trouble setting up or managing your lock, learn about what to do before connecting your smart lock to Airbnb.
What happens when you disconnect your smart lock
Removing the connection means that any door codes that were shared with your guests will stop working right away, and your guests for any new reservations won’t receive door codes automatically. Make sure you update your listing’s check-in method, and let your guests know how they can access your place.
Disconnecting your smart lock from Airbnb won’t impact any personal codes you have on your smart lock app—any codes you’ve added to your smart lock will never be modified or removed.
After disconnecting, we won’t send you notifications related to the lock—this includes when the guest checks in for the first time and when your lock changes to a status that may require you to take action.
Disconnect your smart lock from Airbnb
- Go to Listings and select the applicable listing
- Click Arrival guide and select Check-in method
- Click the three dots
and then select Remove lock connection - Click Continue
- Tap Menu and then Listings
- Select the applicable listing
- Tap Arrival guide and select Check-in method
- Tap the three dots and then select Remove lock connection
- Tap Continue
- Tap Menu and then Listings
- Select the applicable listing
- Tap Arrival guide and select Check-in method
- Tap the three dots and then select Remove lock connection
- Tap Continue
- Go to Listings and select the applicable listing
- Tap Arrival guide and select Check-in method
- Tap the three dots and then select Remove lock connection
- Tap Continue
Make sure you update your listing’s check-in method, and let your guests know how they can access your place.
Connecting your smart lock to Airbnb is only available to certain Hosts with listings in the US or Canada. Find out more about which Hosts are eligible to connect a smart lock to Airbnb.
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