If your guest cancels
It happens—plans change! If a guest needs to cancel their reservation, we’re here to help you with a quick rebound.
When a guest cancels:
- We’ll notify you immediately
- We’ll unblock the reservation dates
- We’ll coordinate payouts and refunds
Cancellation payouts
If you're owed a payout, you'll receive it 24 hours after your guest's scheduled check-in time.
If this is your first time hosting, we may hold the payout until 30 days after the reservation was confirmed. Find out more about payouts.
Guest refunds
Guests who cancel will receive an automatic refund if your cancellation policy permits it. Even if it doesn't, they may qualify for a refund under our Rebooking and Refund Policy, or if there’s an extenuating circumstance.
Was your guest's stay not up to your hosting standards? Learn how to issue a partial refund.
Cancellations after check-in
If a guest cancels after they’ve already checked in, they must vacate your listing immediately, and the terms of your cancellation policy will still apply.
Changing your cancellation policy
Want to change your cancellation policy? Here’s how to change your policy settings.
Note: Changes to your cancellation policy are only applied to future reservations and don’t affect any pending or confirmed reservations.
Related articles
- Host
Your payout if a guest cancels
If a guest cancels (either before or during a trip), they’re automatically refunded according to the Host cancellation policy, with a couple… - Host
Refund your guest
How you refund a guest depends on whether it’s before or after their trip. Changes, cancellations, and refunds for Hosts
Sometimes things come up and either you or your guest has a change of plans. To keep things running smoothly, here’s some helpful info.