Skip to content
Navigate forward to access suggested results
    If you would like to contact us, please note that we are currently experiencing longer wait times than usual due to recent travel restrictions. Thank you.

    How do I add check-in instructions to my listing?

    You can add or update the check-in instructions for your listing in the Listing section of your account. Guests won’t be able to see detailed check-in instructions until 3 days before their reservation starts.

    Adding check-in instructions

    To add check-in instructions to your listing:

    1. Go to the Listings section of your account
    2. Click on the listing you want to edit
    3. In the Listing details tab, scroll to Guest resources
    4. Next to Check-in instructions, click Edit
    5. Select the option that suits you best and click Save

    Note: Self check-in may not be available in all countries.

    Check-in instructions options

    Options available for check-in instructions include:

    • Smart lock: A lock guests open with a mobile app or keypad
    • Keypad: Guests can open the door with a code
    • Lockbox: The key is stored in a small safe, which guests can open with a code
    • Building staff: Someone is available 24 hours a day to let guests in
    • Host greets you: A host or co-host will meet guests to exchange the key
    • Other: Guests can use a different method not listed above
    Did you get the help you needed?