Travel issues eligible for refunds

You expected awesome, but you got awful. We can help. Most travel issues are most likely covered by the Guest Refund Policy:

• No access to the listing, for instance, if the Host provided the wrong lockbox code and now they can’t be reached
• Space isn’t safe or clean upon arrival, such as dirty linens, or safety hazards
• Key amenities are missing or not working, for example, that pool you were fantasizing about is in disrepair
• Place isn’t as it was described in the listing description, maybe the number of rooms or beds is different, or accessibility features are missing

What’s next?

If you need to submit a claim, make sure to:

1. Gather evidence: Document issues with photos or videos
2. Contact us: Get in touch within 24 hours of having an issue
3. Stay in touch: We’ll reach out with next steps specific to you