What are the guidelines for hosting with a team on Airbnb Experiences?
If you host your experience with a team (which can include a friend, partner, or a professional team), you can manage the experience with them on Airbnb. An experience’s primary host can choose who joins the team on Airbnb and which tools and features they can access. Each team member will use their own Airbnb account and login.
Each team member added by a primary host starts with basic permissions that expand when they're given access to additional permission sets. Team members will not have access to a primary host’s or each other’s payout information.
Requirements for hosting with a team
Any member of your team, business, or organization that interacts with guests must be added to an Experience via the Teams tool. Find out how to add team members to your experience.
Hosts who want to lead their experience with a team must do the following:
- Add all team members and assistants to their experience using the Teams tool.
- When adding team members in the Teams tool, indicate any activity that they will be leading during the experience.
- Ensure that any team member who will drive guests or lead them on certain technically specialized activities completes a license or certification verification via Airbnb’s partner Evident ID so that they can be added to the experience.
- Associate each instance of your experience with the correct co-host who will be leading it so that guests know exactly who will be hosting them.
Types of team members
A team member is anyone you’re hosting the experience with, such as a friend who occasionally helps out, a business partner, or a team that you manage.
A primary host is someone who lists and owns the experience on Airbnb. They have all permission settings, and guest ratings and reviews will appear on their profile. There can be only one primary host.
A co-host is someone who leads guests on experiences. Their name, photo, and bio will appear on the experience page, but the guest ratings and reviews will not appear on their individual Airbnb profile. In-person experiences may have up to 20 co-hosts, while online experiences may have up to 4.
An assistant is someone who helps the primary host manage their experience. Their name, photo, and bio won’t appear on the experience page, and they won’t be able to lead guests on experiences. Guest ratings and reviews will not appear on their individual Airbnb profile.
Co-hosts and assistants can:
- Respond to inquiries and individual guests
- Message booked guests from the calendar
- View the calendar
Note: In addition to the primary host, only three team members can be given permission to respond to inquiries and individual guests. Co-hosts can respond to any messages received through their inbox on Airbnb.
Experiences that have more than one co-host leading guests may schedule overlapping instances. Overlapping instances are not available for experiences with only one host.