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    Tips for hosting guests with accessibility needs

    Welcome more guests by showcasing your property’s accessibility features.
    By Airbnb on Apr 7, 2021
    5 min video
    Updated Jun 14, 2022

    Highlights

    • Guests frequently search for accessibility features like step-free entryways

    • Adding accessibility features can help your listing appear in more Airbnb search results

    • Learn what features can make your listing accessible to guests with limited mobility

    Many Airbnb guests have unique accessibility needs, including families traveling with seniors, children in strollers, and other loved ones who may have limited mobility.

    Since many guests specifically filter for accessibility features, showcasing what your space offers can help your listing appear in more searches, which can increase your chances of getting booked.

    Here are some guidelines for creating an inviting space that guests with a variety of needs can book with confidence.

    Add accessibility features to your listing

    Showcasing the following accessibility features in your listing can help you stand out to guests:

    • Step-free route to the guest entrance
    • Step-free guest entrance
    • Step-free entryways to rooms
    • Accessible parking spot
    • Flat terrain (no steep inclines) leading to space
    • Lighting on pathways to the entrance
    • Wide entryways to get inside and access rooms
    • Step-free shower
    • Toilet and/or shower grab bars
    • Shower or bath chair
    • Ceiling or mobile hoists
    • Pool hoist

    Learn more about adding accessibility features to your listing

    Use photos to highlight the accessibility of your space

    “As a passionate traveler with spinal muscular atrophy, I know how valuable an image can be when evaluating whether a home will be suitable for me,” says Srin Madipalli, an accessibility consultant to Airbnb.

    To ensure that listings showcasing accessibility features are truly suitable for guests with specific needs, we require Hosts to submit photos of each accessibility feature for confirmation. You can note that only certain rooms have accessibility features. For instance, you can specify that only one bathroom has fixed grab bars. Check out the Help Center for Airbnb’s policies on accessibility features. 

    Fortunately, you don’t need a professional photographer to highlight your accessibility features. You can quickly capture step-free showers, ramps, and more, using your smartphone. Taking photos from multiple angles can help guests understand whether your space will meet their needs. For example, if you have an accessible parking space, you may want to take photographs that clearly show its location in relation to the rest of the property.

    All accessibility features are reviewed against Airbnb’s photo guidelines before being added to your listing. If your photo does not clearly show the feature as required by our guidelines, we may ask you to upload a new photo or remove the feature from your listing.

    Here is a helpful guide to photographing accessibility features.

    Have honest and open conversations with your guests

    Asking potential guests a few questions before they book can help you decide together whether your space is right for them.

    Examples of helpful conversation starters include, “Do you have any specific questions about the space?” and “Is there anything I can do to make your stay more comfortable?”

    A few friendly questions can make a big difference in how comfortable and confident guests feel about booking your space.

    Thoughtfully prepare your space

    Before a guest with accessibility needs arrives, think through any final touches that could make your space easier to navigate. A few ideas include:

    • Moving furniture like chairs, tables, and ottomans to create a wider path in living spaces
    • Creating easier access to power outlets
    • Placing household items like towels and dishes in easier-to-reach locations

    Learn how to make your space more accessible

    Create an inclusive and engaging guidebook

    A guidebook is your opportunity to give guests local tips that show off your hospitality and your city. When adding recommendations for dining, sightseeing, and outdoor activities, try to think like a traveler with accessibility needs.

    For example, consider identifying which restaurants have ramps, listing walking trails with paved pathways, and noting which museums have plenty of parking close to the entrance.

    By incorporating these tips into your hosting routine, you can make your space attractive to a larger audience and help create a world where everyone can feel welcome.

    Information contained in this article may have changed since publication.

    Highlights

    • Guests frequently search for accessibility features like step-free entryways

    • Adding accessibility features can help your listing appear in more Airbnb search results

    • Learn what features can make your listing accessible to guests with limited mobility

    Airbnb
    Apr 7, 2021
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