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    New professional tools simplify hospitality for teams

    Messaging and turnover are easier than ever with improved teams and inbox tools.
    By Airbnb on Aug 27, 2020
    2 min read
    Updated Jun 15, 2021

    Highlights

    • The redesigned Host inbox makes it easier to communicate with guests and team members
    • The new task tool helps you clean and maintain your spaces more efficiently

    • The updated teams tool lets you share your hosting tools with your team

    Two key ingredients to great hosting are being responsive to guests and making sure spaces are clean and well-maintained for every stay.

    This can be especially challenging as a hospitality entrepreneur, where efficient teamwork is required to host multiple guests each and every day.

    Based on your feedback, we've updated our professional hosting tools  to better support professional Hosts like you.

    Let’s walk through some of the updates:

    Get to know the improved inbox

    The Host inbox is now up to 10 times faster and lets you switch between multiple threads from a single screen, helping you juggle conversations with all of your guests more seamlessly. There’s also a new real-time typing indicator and last-responded label to make teamwork even easier.

    Explore the new Host inbox

    Access your inbox on the web or in the Airbnb app on iOS and Android.

    The new inbox makes it so much easier to go through all our messages really quickly to make sure our guests are never waiting on our team for answers.
    Nicolas, founder of BNB Real Estate,
    France

    Meet the new task management tools

    Turnover tasks like cleaning, greeting, and maintenance are now fully integrated into our suite of task management tools. These new tools let you create, assign, and track tasks with your team and third-party service providers.

    Task templates can be created for any listing and configured to automate the greeting and cleaning for each reservation to further simplify your operations.

    Templates can also specify steps for any task to help improve quality and consistency. These checklist steps can also capture inputs (e.g. “How many coffee filters are left?”) and photos to give you accurate data to further streamline your workflows.

    Service providers get a simple mobile web interface to clearly discover which tasks are assigned to them, walk through the steps, and add photos as they go. They can also submit photo reports when something is left behind or damaged. 

    Visit the tasks tab to start assigning tasks to your greeters, cleaners, and maintenance staff today. Please note that the tasks tab is available on web and mobile web only at this time.

    Check out the updated teams tool

    We’ve updated teams, the foundational tool that makes it more secure to work together without resorting to practices like sharing passwords. With teams, everyone can work together from a single hosting account, but use their own Airbnb account and password for added security and accountability.

    The latest updates add a tasks permission and consolidate pricing and listing management to give all team members, from reservationists and operations specialists to accountants and cleaners, the information and tools they need for their job. If you haven’t already, set up your team now.

    Highlights

    • The redesigned Host inbox makes it easier to communicate with guests and team members
    • The new task tool helps you clean and maintain your spaces more efficiently

    • The updated teams tool lets you share your hosting tools with your team
    Airbnb
    Aug 27, 2020
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