Navigate forward to access suggested results

    How to maintain a great response rate

    Using our tools to reply quickly can help increase your response rate.
    By Airbnb on May 4, 2021
    2 min read
    Updated May 4, 2021

    Highlights

    • A fast response rate can help improve your position in search results

    • Consider downloading the Airbnb app to reply to guests quickly

    • Setting up quick replies can help you respond to guests easily
    Having a good response rate helps your listing appear higher in guests’ searches. Plus, regularly responding to potential guests within 24 hours can help you stand out and become a Superhost. We’ll give you the details, so you can send a speedy response every time.

    How response rate is calculated

    Your response rate is the percentage of new guest messages you’ve answered within 24 hours in the past 30 days.

    • This includes either replying to a new inquiry from a guest, accepting or declining a reservation request, or sending a pre-approval
    • Responding after 24 hours will decrease your overall response rate and increase your response time
    • Your response rate can impact your position in search results

    Being more responsive

    Following a few simple guidelines can make it easy to respond to guests within 24 hours.

    One easy tip from Superhost Omar of Mexico City: “Double check that your Airbnb app, SMS, and email notification alerts are always active, so they’re visible on your mobile when a new message is received.” Some other tips:

    • Once you download the Airbnb app, you can choose whether you want email, text, or in-app notifications—or all three, like Omar suggests
    • Set up quick replies (formerly known as saved messages) to respond without writing a word
    • After you’ve connected with guests, try our scheduled messages tool to give guests important details at crucial times—like at check-in and checkout
    • Remember some guests are in different time zones, which is another reason scheduled messages are such a good idea

    A key part of hosting is staying connected to your Airbnb account and responding to messages quickly. Doing so helps raise your response rate, helps your listing appear higher in search results—and helps you build toward becoming a Superhost.

    Information contained in this article may have changed since publication.

    Highlights

    • A fast response rate can help improve your position in search results

    • Consider downloading the Airbnb app to reply to guests quickly

    • Setting up quick replies can help you respond to guests easily
    Airbnb
    May 4, 2021
    Was this helpful?