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    How to avoid cancellations

    Consider updating your calendar often, and setting a price that works for you.
    By Airbnb on May 4, 2021
    3 min read
    Updated May 4, 2021

    Highlights

    • Learn how to manage your calendar and keep it updated

    • You can set a nightly rate that works for you

    • Creating an honest and upfront listing can help manage guests’ expectations

    Once a guest books a trip, all they want to think about is sinking their toes in warm sand or exploring a new city—so a cancellation can hit hard. Cancellations erode trust between Hosts and guests, and can also result in penalties for Hosts, so it’s important to honor guests’ reservations. Here are some tips to help you avoid cancellations.

    Making sure your calendar is always updated

    Superhost Omar of Mexico City says it’s smart to follow travel trends, so you can plan ahead.

    “Understand your local travel seasonality—peak, high, and low season—in order to plan your calendar availability ahead of time either for short, medium, or long-term stays,” he suggests. To do that, consider:

    • Blocking specific dates when you know you won’t be able to host
    • Determining how much advance notice you need from guests
    • That your calendar can be open for 3, 6, or 12 months in the future—and whichever you choose, a future new date will open each day
    • Checking your calendar regularly and adjusting as needed
    Understand your local travel seasonality … in order to plan your calendar availability ahead of time.
    Superhost Omar

    Activating Instant Book only if your settings are up to date

    Instant Book is a good way to save lots of time and energy. Here are some things to keep in mind:

    • Keeping your calendar current is critical to using Instant Book successfully
    • If your calendar is not up to date, you could get unexpected bookings or have to cancel a reservation because of a scheduling error, which can result in a cancellation fee
    • To help keep your Airbnb calendar updated, consider syncing it with whatever calendar you primarily use (iCal, Google, etc.)

    Setting a price that works for you

    Creating a pricing strategy is all about finding that sweet spot where you’re attracting guests and also happy with what you’re earning for your beautiful space. Here are some tips to consider:

    • You can set a custom price for specific nights, weeks, or months
    • Research the nightly rate for similar listings in your area
    • To remove the guesswork, you can turn on Smart Pricing
    • If you forget to update your nightly rate, you can update it for future stays and keep any existing reservations to avoid penalties and inconveniencing your guests

    Putting your listing to work

    Use your listing photos and description, as well as your house rules, to set expectations.

    • Write an honest and detailed listing description
    • Include lots of clear photos of every room in your space
    • Create simple house rules to communicate your expectations with guests before they book
    • Be upfront about your space from the beginning helps attract the right guests for your space

    Getting to know potential guests to help you feel at ease

    Ongoing communication with guests is key, and our messaging tools make it easy to keep up.

    • If you want to know more about a potential guest, read their reviews
    • You can send the same quick replies (formerly known as saved messages) to all potential guests to connect and get more info
    • Remember our nondiscrimination policy—by hosting on Airbnb, you’re agreeing to treat all guests with inclusion and respect
    With just a few tweaks to your listing and hosting routine, you can help ensure that you won’t have to cancel a reservation unless extenuating circumstances occur. That way, you can avoid the stress and hassle of having to cancel—and you’ll be building toward becoming a Superhost.
    Information contained in this article may have changed since publication.

    Highlights

    • Learn how to manage your calendar and keep it updated

    • You can set a nightly rate that works for you

    • Creating an honest and upfront listing can help manage guests’ expectations

    Airbnb
    May 4, 2021
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