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    5 tips for hosting guests with accessibility needs

    Create an inviting space for a variety of guests with these simple steps.
    By Airbnb on Apr 7, 2021
    2 min read
    Updated May 14, 2021

    Highlights

    • Moving your furniture to widen pathways can help guests with accessibility needs navigate your space

    • Use your smartphone to take photos showcasing your space’s accessibility

    • Adding accessibility features helps more guests find your listing

    From individuals with mobility issues to seniors, families with young children (and strollers), and beyond, many travelers have unique accessibility needs. Here are five tips to help you create a welcoming space guests can book with confidence:

    Add accessibility features to your listing

    Guests can specifically search for listings with accessibility features. If your space includes any of the following, making that clear in your listing can help you stand out to guests: 

    • A step-free pathway to the space’s entrance
    • Well-lit outdoor paths to the main entrance
    • Wide entrances
    • No stairs or steps to enter
    • A disabled parking spot
    • A step-free shower
    • Fixed toilet and/or shower grab bars
    • A shower or bath chair designed to help people with mobility restrictions

    Learn more about adding accessibility features to your listing

    Use photos to highlight the accessibility of your space

    “As a passionate traveler with spinal muscular atrophy, I know how valuable an image can be when evaluating whether a home will be suitable for me,” says Srin Madipalli, an accessibility consultant to Airbnb.

    Fortunately, you don’t need a professional photographer to highlight your accessibility features. You can quickly capture step-free showers, ramps, and more using your smartphone.

    Consider including a measuring tape in your pictures to show guests the width of doorways or hallways. This can be especially helpful for guests who use wheelchairs or other mobility devices.

    At Airbnb, we consider a wide doorway one that is at least 32 inches (81 centimeters).

    Get tips for photographing accessibility features

    Have honest and open conversations with your guests

    Asking potential guests a few questions before they book can help you decide together if your space is right for them.

    Examples of helpful conversation starters include, “Do you have any specific questions about the space?” and “Is there anything I can do to make your stay more comfortable?”

    A few friendly questions can make a big difference in how comfortable and confident guests feel about booking your space.

    Find out how to schedule messages

    Thoughtfully prepare your space

    Before a guest with accessibility needs arrives, think through any final touches that could make your space easier to navigate. A few ideas include:

    • Moving furniture like chairs, tables, and ottomans to create a wider path in living spaces
    • Creating easier access to power outlets
    • Placing household items like towels and dishes in easier-to-reach locations

    Learn how to make your space more accessible

    Create an inclusive and engaging guidebook

    A guidebook is your opportunity to give guests local tips that show off your hospitality and your city. When adding recommendations for dining, sightseeing, and outdoor activities, try to think like a traveler with accessibility needs.

    For example, consider identifying which restaurants have ramps, listing walking trails with paved pathways, and noting which museums have plenty of parking close to the entrance.

    By incorporating these tips into your hosting business, you can help make your space attractive to a larger audience and create a world where everyone belongs.

    Highlights

    • Moving your furniture to widen pathways can help guests with accessibility needs navigate your space

    • Use your smartphone to take photos showcasing your space’s accessibility

    • Adding accessibility features helps more guests find your listing
    Airbnb
    Apr 7, 2021
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