How-to
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Create and send quick replies to guests
Create and send quick replies to guests
Save time sending common messages to guests by creating quick reply templates. Your templates can be personalized with shortcodes that dynamically fill in guest, reservation, and listing details.
The benefit of quick replies
Having a set of customized quick replies makes hosting with a team more efficient as you’re all using the same standards for guest interactions. Plus, all of your quick replies are accessible in your team’s shared inbox.
You can use scheduled messaging to send your quick replies automatically, based on a trigger, like a new reservation, check-in, or checkout.
To create a quick reply
Create a quick reply on desktop
- Click Messages, then click Menu
- Under Settings, click Quick replies
- Click + New reply
- Enter a name to identify the template
- Write your message and insert shortcodes to customize it
- Match the language settings to your message
- Click Save
Create a quick reply in the Airbnb app
- Tap Messages
then tap Menu - Under Settings, tap Quick replies
- Tap + New reply
- Enter a name to identify the template
- Write your message and insert shortcodes to customize it
- Match the language settings to your message
- Tap Save
Create a quick reply in the Airbnb app
- Tap Messages then tap Menu
- Under Settings, tap Quick replies
- Tap + New reply
- Enter a name to identify the template
- Write your message and insert shortcodes to customize it
- Match the language settings to your message
- Tap Save
Create a quick reply on mobile browser
- Tap Messages, then tap Menu
- Under Settings, tap Quick replies
- Tap + New reply
- Enter a name to identify the template
- Write your message and insert shortcodes to customize it
- Match the language settings to your message
- Tap Save
Setting the language of the template affects how your shortcodes are translated.
Shortcodes
Shortcodes are placeholders that dynamically fill in guest, reservation, and listing details when the message is sent to the guest. You’ll need to have the corresponding information in your listings, such as check-in and checkout times, otherwise the shortcode will display as unavailable in the message. Here’s the full list:
- Guest’s first name
- Guest’s last name
- Guest’s phone number
- Check-in date
- Check-in time
- Checkout date
- Checkout time
- Total trip price
- Average nightly price
- Cleaning fee
- Listing name
- Listing address
- Listing city
- Wi-fi name
- Wi-fi password
- Confirmation code
- Directions
- Check-in Instructions
- House Rules
- House Manual
- Guidebook
- Getting around
- Guest Access
- Guest Interaction
- Guest city
- Guest country
- Neighborhood
- Number of guests
- Number of nights
- Number of bathrooms
- Number of bedrooms
- Number of beds
- Primary host first name
- Primary host last name
To use a quick reply
Use a quick reply on desktop
- Click Messages, and select the message thread with the guest
- Select the quick reply icon next to the message compose box
- Select the reply you want and click Use this reply
- Make any additional edits and then click Send
Use a quick reply in the Airbnb app
- Tap Messages and select the message thread with the guest
- Select the quick reply icon next to the message compose box
- Select the reply you want and tap Use this reply
- Make any additional edits and then tap Send
Use a quick reply in the Airbnb app
- Tap Messages and select the message thread with the guest
- Select the quick reply icon next to the message compose box
- Select the reply you want and tap Use this reply
- Make any additional edits and then tap Send
Use a quick reply on mobile browser
- Tap Messages, and select the message thread with the guest
- Select the quick reply icon next to the message compose box
- Select the reply you want and tap Use this reply
- Make any additional edits and then tap Send
To edit a quick reply
Edit a quick reply on desktop
- Click Messages, then click Menu
- Under Settings, click Quick replies
- Select the message you want to edit
- Make your changes and then click Save
Edit a quick reply in the Airbnb app
- Tap Messages then tap Menu
- Under Settings, tap Quick replies
- Select the message you want to edit
- Make your changes and then tap Save
Edit a quick reply in the Airbnb app
- Tap Messages then tap Menu
- Under Settings, tap Quick replies
- Select the message you want to edit
- Make your changes and then tap Save
Edit a quick reply on mobile browser
- Tap Messages, then tap Menu
- Under Settings, tap Quick replies
- Select the message you want to edit
- Make your changes and then tap Save
To delete a quick reply
Delete a quick reply on desktop
- Click Messages, then click Menu
- Under Settings, click Quick replies
- Select the message you want to delete
- Scroll to find and then click Delete template
Delete a quick reply in the Airbnb app
- Tap Messages then tap Menu
- Under Settings, tap Quick replies
- Select the message you want to delete
- Scroll to find and then tap Delete template
Delete a quick reply in the Airbnb app
- Tap Messages then tap Menu
- Under Settings, tap Quick replies
- Select the message you want to delete
- Scroll to find and then tap Delete template
Delete a quick reply on mobile browser
- Tap Messages, then tap Menu
- Under Settings, tap Quick replies
- Select the message you want to delete
- Scroll to find and then tap Delete template
Did this article help?
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