Hosting guests with accessibility needs
Hosting a guest with an accessibility need is just like hosting any other guest. Just as you might accommodate a guest by storing their luggage before check-in, there are small ways to make your listing more comfortable for your guest. What makes a listing accessible varies depending on the guest, so the most important thing is to provide clear and accurate information about your listing and make sure to communicate with your guests.
Here are some guidelines to creating a welcome experience for guests:
- Engage with guests if they have questions about the listing. Answering just a few questions can make a big difference.
- Be willing to accommodate reasonable requests, like moving light furniture or other small changes if needed. Creating a safe space to navigate comfortably helps immensely.
- Your hosting skills help set the tone for a great experience, so be yourself.
You’re not expected to:
- Make assumptions about a guest’s needs or requirements and/or make a determination if your space works for a guest. Communicate with them to see what they need.
- Make renovations to your listing—each space is unique and different, and capturing that information accurately is what’s most important.
- Make changes that you’re unable to do safely or reasonably, such as moving heavy furniture. We understand that hosts can have their own physical limitations that may prevent them from safely making some changes., so communicate with your guests if you’re unable to meet their needs.
Not all listings work for all guests, whether or not they have accessibility needs. By setting expectations with guests by having accurate information on your listing and being accommodating for reasonable requests, you optimize the number of guests who can stay at your listing.
Making your space more comfortable
Before making a reservation, a guest may ask you to do a few things to make your space more suitable for them.
Most requests can be taken care of in less than 10 minutes, and can be added to your regular routine for welcoming guests.
Examples of reasonable requests include:
- Placing household items in an agreed-upon spot prior to a guest’s arrival (for example, placing dishes on a low counter so that a guest may reach them easily)
- Repositioning lightweight furniture, such as sliding a chair or table over to create a wider path, or moving objects to create clearance to an outlet.
Use your best judgment when deciding if a request is reasonable, but remember that you can’t decline a reservation simply because the guest has a disability. This doesn’t follow Airbnb’s Nondiscrimination Policy, which supports our commitment to finding safe and accessible spaces around the world for our guests.