Your payout if a guest cancels
Sometimes things don’t go according to plan.
If your guest cancels (either before or during a trip), they’ll be automatically refunded according to your cancellation policy.
If your guest is owed a refund, that amount is deducted from your payout. To find your updated payout amount, go to your transaction history.
If needed, you can give your guests an additional refund.
- HostIf your guest cancelsIf your guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so you can host other guests.
- Changes, cancellations, and refundsSometimes things come up and either you or your guest has a change of plans. To keep things running smoothly, here’s some helpful info.
- HostWhat does it mean to enforce or waive my cancellation policy?If your guest changes a long-term reservation with less than 30 days notice, you have the option to either enforce or waive your cancellatio…