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How-to
Guest

If your Host needs to cancel

Sometimes a Host can’t accommodate your stay, and in most cases will let you know the bad news ahead of time. Don’t cancel for them—send them a cancellation request so you don’t miss out getting your best refund.

To send your host a cancellation request:

  1. Go to Trips and click the trip you want to cancel
  2. Click Show trip details
  3. Click Change or cancel
  4. Click Cancel reservation
  5. Under Please select a reason, choose My host needs to cancel
  6. Next to Did they say they can’t host you anymore? choose Yes
  7. Click Ask host to cancel

Hosts have 48 hours to respond. If your trip starts within a week, though, they have to respond within 24 hours. If they accept your request or don’t respond, you’ll get a full refund. If they decline, they should still be able to host your stay. 

If your Host has already canceled, your full refund is on its way. Find out more about when you’ll get your refund.

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