What should I do if my host needs to cancel?
If your host let you know that they can’t accommodate your stay anymore, don’t cancel for them—you might miss out on a full refund.
To send your host a cancellation request:
- Go to Trips and click the trip you want to cancel
- Click Show trip details
- Click Change or cancel
- Click Cancel reservation
- Under Please select a reason, choose My host needs to cancel
- Next to Did they say they can’t host you anymore? choose Yes
- Click Ask host to cancel
If your trip starts within a week, the host has 24 hours to respond to the request. Otherwise, they have 48 hours to respond.
If your host accepts or doesn’t respond, you’ll get a full refund. If they decline the request, your host should still be able to host your stay.